Terms & Conditions

1.1 Welcome to SALONAK

SALONAK is a booking platform connecting clients with professional beauty and grooming experts for at-home services. These Terms and Conditions (“Terms”) govern your use of our platform, whether you are a Client or Professional, and outline your rights and obligations.

1.2 Acceptance of Terms

By creating an account and using SALONAK, you agree to comply with these Terms. You acknowledge acceptance by ticking "I accept the terms and conditions" during registration. If you disagree, you must not use SALONAK.

1.3 Role of SALONAK

SALONAK acts solely as an intermediary platform. We do not:

• Provide the actual services (for Clients).
• Guarantee business growth or profit (for Professionals).

1.4 Updates to Terms

We may update these Terms periodically. Significant changes will be notified 15 days in advance; minor updates will be posted on the platform. Continued use after updates constitutes acceptance.

2.1 Platform Services

• Clients: Book skilled hair and beauty professionals (barbers, hairdressers, makeup artists, etc.) for at-home services.
• Professionals: Connect with clients seeking services.
• Services are available only within the UK.

2.2 Quality and Dispute Resolution

• Clients and Professionals must first attempt to resolve disputes directly. SALONAK may mediate but is not liable for outcomes.
• Disputes unresolved after 30 days may escalate to arbitration.

3.1 For Clients

• Must be 18+ years old and provide accurate information.
• Ensure a safe, clean environment for professionals during services.

3.2 For Professionals

• Provide valid credentials: DBS check, qualifications, portfolio, and public liability/professional indemnity insurance.
• Must be eligible to work in the UK (self-employed status).
• Maintain updated credentials and insurance.

4.1 Pricing

• Service fees are set by SALONAK in GBP (£).
• Professionals receive 70% of the service fee + tips; SALONAK retains 30% as a platform fee.

4.2 Payment Processing

Payments are securely processed by third-party providers. SALONAK is not liable for provider delays/issues.

4.3 Taxation (Professionals)

Professionals are responsible for reporting income and paying taxes in the UK.

5.1 Client Cancellations

Fees apply based on timing:

• • >24 hours: No fee
• • 10–24 hours: £5
• • 2–5 hours: 50% of booking (up to £25)
• • <2 hours: 70% of booking (up to £35)
• • No-show: 100% (up to £50)

5.2 Professional Cancellations

Repeated cancellations may result in account suspension.

5.3 Force Majeure

Emergencies (e.g., illness, extreme weather) allow penalty-free rescheduling/cancellation.

6.1 For Clients

Prohibited: Harassment, unsafe environments, or booking services outside SALONAK.

6.2 For Professionals

Prohibited: Bypassing SALONAK to solicit clients, discrimination, or false advertising.

8.1 Limitation of Liability

• SALONAK is not liable for services provided by Professionals.
• Liability is capped at the amount paid for the service.

8.2 Indemnification

Users agree to indemnify SALONAK against claims arising from their breach of these Terms.