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Salonak

Delete your account

This page explains how to delete your Salonak account and the personal data we hold with it. You do not need the app installed to start a request from this page.

Option 1: In the app (fastest)

  1. Open the Salonak app and sign in.
  2. Go to Profile.
  3. Tap Delete account and follow the steps.

Deletion may be blocked while you still have open bookings. Finish or cancel them first.

Option 2: By email (no app needed)

Email us from the address on your account. We will confirm and delete the account and associated personal data, except where we must keep records for law, tax, fraud prevention, or unresolved disputes (as described in our Privacy Policy).

Email support@salonak.co.uk

What gets deleted

  • Your Salonak login and profile details
  • Saved addresses and preferences tied to your account
  • In-app messages and support history where we are not required to retain them

What we may keep

Some records are kept after deletion, without your name where we can: booking and payment records for 6 years (tax), chat messages for 2 years (longer if part of a dispute), and the date, reference and result of pro checks. Copies of ID and DBS certificates are kept for no more than 6 months after the check decision. See our Privacy Policy.

Questions? Contact support@salonak.co.uk or visit Support.