Privacy

Salonak Privacy Policy

Last updated: 30 October 2026

This policy explains what personal data Salonak collects, why, who we share it with, how long we keep it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who we are
• Salonak is run by Salonak Limited (company number 16007340), registered in England and Wales. Registered office: 141 North End Rd, London, W14 9NH
• Salonak Limited is the data controller for the Salonak app and website
• Privacy questions: support@salonak.co.uk

2. Data we collect
• Account details: name, email, phone, postcode, profile photo, role (client / professional / business)
• Booking data: services, times, appointment addresses, status, booking messages, tips, promo use, rewards credit, reviews and ratings, and dispute records
• Favourites: the professionals and businesses you save
• Payment data: handled by Stripe; we don't store full card numbers
• Device data: push notification tokens, crash reports, device and app version
• Location: the postcode or address you give for search and bookings. For professionals, see "Location during a job" below
• Support: messages and tickets you send to our team
• Professional and business checks: legal name, photo ID, selfie, DBS certificate (criminal record information) and insurance documents
• Cookies and similar technologies on salonak.co.uk: see section 11

Location during a job:
• Other users only see a professional's approximate area (rounded to about 1 km, plus the first half of the postcode)
• If a professional turns on live location, the client can see their live position only while the professional is on the way to, or has arrived at, that client's paid booking. It isn't shown at any other time

Chat:
• Booking chat automatically blocks phone numbers and email addresses, to keep bookings and payments on Salonak

3. How we use your data
• To create and manage your account and verify your email where required
• To show you professionals and businesses near your appointment address
• To process bookings, payments, refunds, tips, promo codes, rewards credit, and reminders
• To send booking updates, and marketing only if you opt in
• To keep the platform safe: fraud prevention, pro checks, insurance checks, and dispute handling
• To fix crashes and improve Salonak
• To invite barbers and hairdressers to join Salonak (see "Recruiting professionals" below)
• To comply with legal obligations

Recruiting professionals:
• We may contact barbers and hairdressers using the business contact details they publish (for example on Instagram or Google business listings) to invite them to join Salonak
• You can ask us to stop at any time by replying to the message or emailing support@salonak.co.uk, and we won't contact you again

4. Legal bases (UK GDPR)
We rely on:
• Contract: providing the service you ask for
• Legitimate interests: security, platform integrity, improving Salonak, and inviting professionals to join
• Consent: marketing, optional notifications, and optional website cookies
• Legal obligation: tax, accounting and other legal duties
• For DBS (criminal record) information, we rely on the conditions UK law allows for safeguarding clients in their homes

5. Sharing your data
We share data only as needed:
• With the professional or business doing your booking (name, contact shown in-app, appointment address, service details, chat)
• Stripe: payments, refunds, tips and payouts
• Google Firebase / Google Cloud: hosting, login, database, file storage and push delivery
• Google Places / Maps: address search and maps
• Expo: delivering push notifications
• Sentry: crash reports (we send a coded user ID, not your name or contact details)
• Twilio: text messages
• Google (Google Analytics and Google Ads) and Meta: on the website only, through cookies, and only if you turn them on (see section 11)
• Authorities, when the law requires it
The Salonak app doesn't use Meta tracking. Our Meta app ID is only used so you can share pictures to Instagram or Facebook Stories.
We don't sell your personal data.

6. How long we keep data
• Booking and payment records: 6 years, for tax and accounting
• Chat messages: 2 years, or longer if they're part of a dispute, until the dispute is closed
• DBS certificates and copies of ID documents: no more than 6 months after the check decision. After that we keep only a written record of the checks: your full name, date of birth, contact details, the type of ID checked, your DBS certificate number, issue date and level, the result and date of each check, and who approved you. We keep this record while you work on Salonak and for 6 years after you leave, so we can respond to safety complaints, insurance claims or requests from the police. Only senior Salonak staff can see it, and every time it is opened is logged
• Other account data: while your account is open. When you delete your account, we delete or anonymise it, except the records above, which we keep for those periods

7. Deleting your account
• You can delete your account in the app, at https://salonak.co.uk/delete-account/, or by emailing support@salonak.co.uk
• You can't delete your account while you have open (not completed or cancelled) bookings. Finish or cancel them first
• Some records are kept after deletion for the periods in section 6

8. Your rights
You may ask for:
• Access
• Correction
• Deletion
• Restriction
• Portability
• Objection to certain processing

You may also:
• Withdraw consent for marketing at any time
• Complain to the ICO (ico.org.uk)

Contact support@salonak.co.uk to use your rights.

9. Security
• We use industry-standard measures including encrypted connections and access controls
• No system is 100% secure, so please use a strong password and keep it private

10. Children's data
• Salonak isn't for anyone under 18
• We don't knowingly collect children's personal data
• If you believe a child has registered, contact support@salonak.co.uk and we'll delete the account

11. Cookies & analytics (website)
Our website (https://salonak.co.uk) uses three kinds of cookies:
• Essential cookies keep the site working. These are always on
• Analytics cookies (Google Analytics) show us which pages are used, so we can improve the site
• Advertising cookies (Google Ads and Meta) help us measure our ads and see which ad or link brought you to the site
Analytics and advertising cookies are optional. We only use them if you turn them on in the cookie banner, and you can change your choice any time from "Cookie settings" in the footer. You can also block cookies in your browser settings.
We don't send your name, email address or phone number to Google or Meta through these cookies.
• The mobile app doesn't use browser cookies or advertising trackers. It uses crash reports (Sentry) as described above

12. International transfers
• Some providers process data outside the UK. When they do, we use appropriate safeguards (for example the UK International Data Transfer Agreement or standard contractual clauses)

13. Changes
• We'll update this policy when our practices change and change the "Last updated" date above

14. Contact
Salonak Limited, 141 North End Rd, London, W14 9NH
support@salonak.co.uk
https://salonak.co.uk
https://salonak.co.uk/privacy