Support
Email support@salonak.co.uk. If you are signed into the app, use Support there. We usually see that first.
Accounts
Sign-up, login, and the same details on web and app.
Bookings
Appointments, cancellations, and payments via Stripe.
Pros
Verification, services, hours, and Stripe payouts.
Common questions
Answers for bookings, payments, verification, and account control.
What is Salonak?
Salonak is a UK marketplace for at-home barbering and hairdressing. Clients book local professionals for home visits. Pros take jobs nearby through the app.
How do I book a home hair appointment?
Create an account, enter your postcode, choose a barber or hairdresser and a time, then pay the listed price on the website or in the app. The professional travels to your address.
Who sets the prices on Salonak?
Service prices are set by Salonak on the platform catalogue. Professionals choose which services they offer; they do not set their own rates.
Are Salonak barbers and hairdressers checked?
Yes. Professionals complete identity and insurance checks before they can take jobs. Only approved listings appear in search.
Where does Salonak operate?
Salonak is built for home visits across the UK. Availability depends on which approved professionals cover your postcode.
How do payments work?
Clients pay with Stripe before the visit. Pros connect a bank account with Stripe Connect. After a short hold on each completed job, payouts go to the pro’s bank. Salonak takes a platform commission disclosed in the app.
How do I contact Salonak support?
Email support@salonak.co.uk, or open Support inside the Salonak app when you’re signed in. We usually see in-app messages first.
How do I delete my Salonak account?
In the app: Profile → Delete account. Or use the public delete-account page on salonak.co.uk (no app install required) and email us from your account address.
Open delete-account pageWhere are Privacy and Terms?
Privacy Policy and Terms are linked in the website footer and under Legal in the app.
Is the website and app the same login?
Yes. Same email and password on salonak.co.uk and in the Salonak iOS and Android app.
Using the app?
Open Support in the app when you are signed in. We usually see that first.