Terms & Conditions

Clients

Salonak Client Terms & Conditions

Last updated: 28 July 2026

These terms apply when you book grooming services as a client on Salonak.

1. About Salonak
Salonak is a UK marketplace connecting you with verified mobile barbers, hairdressers, and businesses offering at-home visits. We facilitate discovery, booking, secure payments, and support.

2. Your account
You must be 18+. Keep your login secure and your profile details accurate. You are responsible for activity under your account. You cannot delete your account while you have open (non-completed / non-cancelled) bookings.

3. Bookings & at-home visits
• Salonak is built for at-home / mobile visits to your appointment address
• Discovery shows professionals and salons available for home service near you
• Prices are shown in GBP before you pay
• A booking is confirmed when payment succeeds and the professional accepts (where required)
• You must provide a safe, accurate appointment address and be available at the agreed time
• You may cancel or reschedule in the app subject to the cancellation policy
• Business bookings may be assigned or reassigned to a team member; you will be notified of staff changes
• After a visit is completed, you see a past booking summary (review, tip, dispute, rebook), not a live job sheet

4. Payments
Card payments are processed by Stripe. Salonak does not store your full card number. Tips are optional and go to the professional. Refunds follow the cancellation policy shown in the app.

5. Disputes
• Open a dispute from the booking for serious issues (no-show, safety, quality, payment, damage)
• You may add a statement and photos
• The other party usually has 48 hours to respond
• If they do not respond in time, Salonak may close the dispute and accept your statement as the default account (Support can still adjust)
• Routine questions should use in-app Support

6. Conduct
Treat professionals respectfully. Do not harass, commit fraud, or misuse the platform. Keep Salonak-introduced bookings and payments on Salonak.

7. Liability
The professional or business performing the service is responsible for service quality and safety, subject to applicable law. Salonak is a booking platform, not the service provider.

8. Law
Governed by the laws of England and Wales.

9. Contact
support@salonak.co.uk
https://salonak.co.uk

Professionals

Salonak Professional Terms & Conditions

Last updated: 28 July 2026

These terms apply to individual professionals and business staff who deliver services on Salonak.

1. Relationship
You are an independent service provider, not an employee of Salonak. You choose your availability and which platform services you offer. Service prices are set by Salonak. You are responsible for tax, insurance, and UK legal compliance.

2. Verification & insurance
You must complete Salonak verification before going live and deliver services safely. Valid public liability insurance is required to appear in client discovery, go online, and accept new bookings. Expired cover may hide your profile until renewed. Salonak may approve, suspend, or remove accounts that fail standards.

3. Bookings & job sheets
When you accept a booking you commit to attend at the agreed time and location. Keep your calendar and travel buffers accurate. Active jobs use a job sheet (map, navigation, status). Completed and cancelled bookings show a summary only, not a live job sheet.

4. Payments
Client payments are collected via Stripe. Salonak deducts platform commission as disclosed in the app. Payouts use Stripe Connect after onboarding and a holding window. Tips have no Salonak commission.

5. Disputes
• Respond promptly when a dispute is opened against a booking you fulfilled
• You may submit a statement and photos; priority prompts appear on your dashboard while your response is outstanding
• You usually have 48 hours to respond; silence may lead to automatic closure based on the other party’s statement (Support can still adjust)

6. Platform integrity
Clients you meet through Salonak must stay on-platform for bookings and payments. Off-app solicitation may lead to suspension.

7. Law
Governed by the laws of England and Wales.

8. Contact
support@salonak.co.uk