Cancellation
Cancel a booking
You only need to tell us clearly that you want to cancel. Tap Cancel booking in the app, email support@salonak.co.uk, or send the form below. Any one of those is enough.
Within 14 days of booking. Cancel before the service starts and you get a full refund, however close to the appointment. If you cancel after the pro has started, you pay only for the part already done and we refund the rest. Once the service is completed, it can no longer be cancelled.
More than 14 days after booking. 24 hours or more before the start is a full refund. From 2 hours up to 24 hours before is a 50% refund. Less than 2 hours before is no refund.
If the pro, the shop or Salonak cancels, you get a full refund.
You can cancel in the app until the pro marks the visit as started, including while they are on the way. After that, use this form or email Support.
Model cancellation form
Signed in, this cancels a booking that has not started and emails you to confirm. If the visit has already started, Support refunds the part not yet done. Signed out, the button opens an email to support@salonak.co.uk.